UPDATE: Check-in time is 15m before a massage and 30m before a body scrub. Tips are in cash only. Masks are optional per Santa Clara county guidance.
All of our therapists have been vaccinated for COVID. At Immersion Spa, your health and safety always come first!

Policies and Safety

Covid Safety Commitments

  • Regularly and thoroughly disinfecting hands, tools and all surfaces
  • Wearing protective equipment
  • Screening employees for symptoms daily
  • All therapists fully vaccinated

Standard Policies

  • If you must reschedule or cancel your appointment, please notify the spa 24 hours in advance to avoid being charged the full service fee.
  • Spa specials cannot be used in combination with any other offer, promotions, or third party gift certificates.
  • Please remove any jewelry and other valuables before your spa visit. We will not be held responsible for lost items.
  • Unauthorized use of video recording devices and photography is strictly prohibited.
  • Our spa and sauna facilities are accessible exclusively to our guest 15 years of age or older. No one under the age of 14 may enter.
  • Any individual with an open wound, menstruating, under the influence of alcohol, drugs or narcotic substance, or with any serious health issue must not use our spa or services.
  • Do not enter the pools after treatments.
  • No glass containers are allowed.
  • Swimsuits or outside clothing are not allowed inside spa areas, we provide robes and towels for modesty.
  • No outside food or drinks are allowed, water and hot tea are provided.
  • Pregnant customers can't use our spa services and amenities. Please call us after your child is born!
  • People with open wounds and other serious medical issues cannot use our spa services or amenities.