Covid-19 Protocols

At Immersion spa, your health and safety always come first and we have prepared following new protocols.

We are:

  • Regularly and thoroughly disinfecting our hands, tools and all surfaces
  • Wearing protective equipment
  • Screening employees for symptoms daily

We ask customers to:

  • Answer a screening questionnaire when making an appointment
  • Cancel or reschedule their appointment if they feel unwell
  • Wear a face covering
  • Arrive 10 min before appointment and leave promptly to allow proper spacing
  • Expect touchless screening of your temperature on check in


About Us

Located in Palo Alto, our spa will provide a true Immersion into Korean Spa culture with modern facility and products.


Immersion Spa & Sauna is inspired by ancient Korean practices, consisting of Jjimjilbangs (Korean spas), refreshing full body scrub, and traditional Acupressure massage. Our desire to honor these traditions in a contemporary spa atmosphere creates the complete therapeutic experience within our 6,000 square foot top-of-the-line facilities and amenities. You can purify your body with the use of our spa, target problematic areas with therapeutic treatments, or simply enjoy a relaxing day with friends or family.

We are dedicated to using natural, sustainable materials and products in our spa to ensure unadulterated invigoration. Only our Earth’s natural elements of salt, herbs, and wood in our saunas allow the quick release of toxins, enhancing your body’s natural healing abilities. Come by some day soon to begin (or continue) your journey to health and wellness!


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Policies & Etiquette

  • Do not jump or dive into the pools.
  • Do not enter the pools after treatments.
  • No glass containers are allowed.
  • All guests are required to shower before using the amenities.
  • Please dry off before exiting the wet area.
  • Swimsuits or outside clothing are not allowed inside spa areas, we provide robes and towels for modesty.
  • We ask all guests to please respect silence within the spa.
  • Please remove any jewelry and other valuables before your spa visit. We will not be held responsible for misplaced or lost items.
  • No outside food or drinks are allowed, water and hot tea are provided.
  • If you have any health concerns, please consult with your health care provider before your spa visit.
  • No more than 15 minute intervals within the saunas are recommended as excessive heat exposure can be harmful.
  • Please let us know at least 24 hours in advance to cancel or reschedule your appointment in order to avoid the cancellation fee.
  • Do not pour any liquids onto the sauna heater.
  • Spa specials cannot be used in combination with any other offer, promotions, or third party gift certificates.
  • Cell phones and electronic devices must be turned off and left inside your locker during your visit.
  • Please shower if using the pools after using the saunas or hot rooms.
  • Unauthorized use of video recording devices and photography is strictly prohibited.
  • To protect our staff and guests, any individual with an open wound, menstruating, under the influence of alcohol, drugs or narcotic substance, or with any serious health issue must not use our spa or services.

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Frequently Asked Questions

Prior to Arrival

How do I leave gratuity/tips?

Our price does not include gratuity. A 15-20% gratuity is considered customary and is cash only and cannot be charged from a gift card. Following your treatment, your therapist will provide you with an envelope or you can use the envelopes we provide at the front desk. Additional gratuity is a matter of personal discretion and should reflect your satisfaction with our services.

What are your accepted forms of payment?

We accept all the major credit cards, Immersion gift card, and cash. We do not accept any other gift cards (Spafinder, Groupon, etc).

Do you provide slippers/sandals?

No, we do not. We sanitize the floors everyday. We do not allow any shoes, sandals, or slippers that have been worn outside to be used as footwear inside the spa. Everyone must be barefoot.

What does your spa include?

We are a Korean Spa, but the products we have in store and within the spa are Aveda brand. Our amenities include our Himalayan Salt Room (women), Jade Block Room (men), Dry Sauna, Steam Sauna, Ice Plunge Pool, and Hot Jacuzzi Pool. We also offer lockers and a vanity area for both men and women. Our spa does not allow swimsuits or clothing, but we do provide towels and robes for modesty. Everything within the spa is communal and completely gender separated.

What are your hours?

We are open everyday from 9am to 10pm, our wet area closes at 9:45pm for you to be able to change and leave by the time we are closed. We are only closed the days of Christmas and Thanksgiving.

How can I schedule an appointment?

You can book your appointment online with the button below, or call/text us by phone at 650.855.9080. Appointments are available everyday 9 a.m. to 9:00 p.m. Booking in advance is strongly recommended for holidays, weekends, and groups.


Who can guide me in choosing my treatments?

Our reception coordinators will help you plan the perfect spa experience!

When should I arrive?

Please arrive 15 minutes before any massage or 30-45 minutes before any body scrub treatment. In order to achieve the best exfoliation for your scrub, you must soak or steam for at least 25 minutes prior to your appointment time. However, earlier arrival is welcomed as the use of the spa is complimentary with any service.

Are swimsuits or clothing allowed?

No, swimwear and clothing are not allowed inside the spa for hygienic and traditional purposes. We do provide robes and towels for modesty, all of our treatments have individual rooms for privacy as well.

Can I use the amenities after treatment?

Yes, except for the jacuzzi and chiller pool if you’ve had any treatment. The oil that is used contaminates the pool water.

What about my jewelry and valuables?

You may leave all personal items in our provided lockers, but we recommend for you to leave all valuables at home. We are not responsible for any lost or stolen items.

Should I shave before a treatment?

Shaving is not recommended prior to any body treatment.

Is there parking?

There is a parking lot for our customers in front of our spa.

Things to Know

What can I expect from a Korean scrub?

While lying down, our professional scrub therapist will use an abrasive scrub mitt to slough off dull and dead skin from the neck down. The therapist will position your body in various angles so every inch of your skin is attended to. You will notice large, rolled up gray clumps of dead skin coming off of you, which is the result of a great scrub.  (It can not be compared to a sugar or salt scrub. Ours is a much more thorough and healthy exfoliation method!)

What are the benefits of a Korean scrub?

The benefits of Korean scrubs are tremendous! Your skin has naturally occurring accumulation of dead skin, dirt, and oil that can end up clogging your pores. Korean scrub alone removes all buildup and allows your skin to breathe, which results in many health benefits. It helps smooth dry patches, lightens unwanted pigmentation, improves circulation of blood and lymph nodes, reduces water weight, prevents wrinkles, reduces cellulite, releases toxins, helps renew healthy skin production, and leaves your skin feeling amazingly soft.

How often should I get a Korean scrub?

Ideally, scrubs should be done every two weeks or at least once a month depending on your skin type. Receiving scrubs regularly will keep excess buildup from clogging your pores and allows fresh skin to regenerate easily, ensuring a healthy complexion and glow.

What style(s) of massage are performed?

Our Signature Fusion Massage is a strong pressure level massage that is a combination of shiatsu and deep tissue. Each therapist has a unique style of their own, but can perform requested styles easily. We offer our signature fusion (half shiatsu, half deep tissue), deep tissue, shiatsu, or swedish styles. We encourage you to let the reception coordinators know your preferred style, gender preference, and pressure level before your treatment to ensure the best quality massage is performed to your liking.

Is there a minimum age for treatments?

Our spa and sauna facilities are accessible to guests 15 years of age or older.  No one under the age of 15 may enter the spa area(s) Guests 15 to 17 years of age must be accompanied by an adult.

What if I am late for my appointment?

Arriving late will shorten the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end at the original time so that the next guest will not be delayed. The full price of your treatment will remain the same.

What is the cancellation policy?

If you need to reschedule or cancel your appointment, please notify the spa no later than 24 hours in advance to avoid being charged the full service fee.

Are gift cards available for Immersion Spa?

Absolutely! You may purchase gift cards in any dollar amount or for a specific service either at the spa or on our website.

Can I come back and use the facility once I leave?

Same day re-entry for the admission spa/sauna use is not allowed.

What about food or drinks?

Herbal tea and refreshing water are available for you to enjoy at our spa! Outside food or beverages are not permitted. We recommend you eat a light meal before your visit.

Health Questions

What if I have special health considerations?

Please notify our reception coordinator when booking your treatments if you have any sort of medical condition of which we should be aware of, such as: low or high blood pressure, allergies, physical disabilities, pregnancy, or if  you are receiving chemotherapy treatments. If you have any concerns, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately. We strongly recommend that you consult with a physician before entering the steam and sauna rooms or before receiving a treatment with us.

What if I am pregnant?

Unfortunately, we do not offer any treatments for pregnant customers. The use of the spa is also not recommended.

What if I have allergies?

If you have any allergies (ex: allergic to certain aroma oils, facial products, soaps, cucumber, etc.) please let the spa coordinators know so we can alert the therapist and take proper precautions.
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In The Press

The New York Times

A Look at Korea’s Culture From the Bathhouse

My friend Arcadia Kim has three children and a Harvard business degree, but when she tried to negotiate on our behalf with the lady in charge of exfoliation at the Dragonhill Spa in Seoul, she did not stand a chance. We were standing in the heart of the jimjilbang, or Korean bathhouse, in a steaming, all-female bathing room where scrubs are administered (as they are across the land) by strict middle-aged women, more than a few of them with potbellies, who wear nothing but sexy black lace bras and underwear. Arcadia had whispered to me that the women were ajummas, which means “aunties” and connotes matronly, working-class women known for no-nonsense warmth and authority… Read more >


Huffpost Healthy Living

How a Korean Spa Can Keep You Lean, Rejuvenated and Sexy

“How do you de-stress, maintain your energy with a super-busy schedule, and stay so lean?” … Read more >


The Palo Alto Daily News

Luxury Aveda-concept Korean spa opens in the Bay Area

Immersion Spa blends traditional Korean spa treatments with luxury American spa amenities for an upscale, holistic approach to wellness — A current craze amongst A-list celebrities – often considered trendsetters when it comes to the spa world – Korean spas have grown in popularity for the experience, health and beauty benefits they offer. Now, Bay Area residents and visitors can experience all the benefits of traditional Korean spa treatments, but with modern, upscale amenities at the first Aveda-concept Korean spa in the Bay Area, Immersion SpaRead more >


Urban Daddy

Steam Player: A Korean Hall of Steam, Ice, Massages and Jade

You’ve been back at work for a few hours now, and frankly, you deserve a little something. Like a cookie. Or a gleaming palace of jade and massages. Either/or. Take off your clothes for Immersion Spa, a modern Korean day spa that will scrub, plunge and knead every last coherent thought from your blessed-out body, now open in Palo Alto… Read more >
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Contact Us


Address | 3990 El Camino Real, Suite A, Palo Alto, CA 94306
Phone | +1 650 855 9080

Business Hours

9AM – 10PM; 7 Days a Week*

*Closed Christmas and Thanksgiving

Contact Form

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Immersion Spa is currently accepting applications for following positions.

Job Title: Esthetician

Responsibilities & Details:

  • Perform facials – 60 min and 90 min.
  • Build, service and maintain a regular clientele
  • Re-stock esthetic room, maintain sterilization and cleanliness standards
  • Job Type: Full-time or Part-time
  • COMPENSATION: Hourly or commission based.


  • License: must possess a CA esthetician/Cosmetology license.
  • Minimum of 1 year of spa experience.
  • Possess excellent customer service and communication skills as well as a gracious attitude
  • A self starter who can work independently
  • Team player with strong work ethic.
  • Specific training in facial .
  • Aveda education/experience preferred.
  • Flexibility to work on weekends, evenings, and some holidays.

Job Title: Reception Coordinator

Responsibilities & Details:

  • Managing the schedules of a large team of therapists, ensuring booking accuracy and efficiency
  • Opening and closing the spa for business.
  • Greeting, checking in and out all clients
  • Informing and educating clients about services and products.
  • Job Type: Full-time or Part-time


  • Minimum of 1 year of spa or customer service experience.
  • Ability to multi-task and function independently.
  • Excellent verbal, written and organizational skills.
  • Reliable, able to commit to schedule.
  • Ability to collaborate and work as a team.
  • Excellent verbal, written and organizational skills.
  • Bilingual in English and Korean preferred.
  • Aveda education/experience preferred.
  • Flexibility to work on Sunday, evenings, and some holidays.

How to Apply:

Please submit your resume in the following link:

Application Form

  • Accepted file types: pdf, doc, docx.

    Microsoft Word or PDF documents only, please.

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