FAQ & POLICY
POLICIES
DO...
SHOE FREE ZONE
Take off your shoes when entering the spa area. Slippers will be provided at the entrance.
SHOWER FIRST
Please shower before using any of our amenities.
ARRIVE ON TIME
Please arrive 15 minutes before massages and 30 minutes before any body scrub treatment.
OBSERVE SILENCE
Be mindful of other guests by speaking quietly inside the spa.
RETURN KEYS
Return keys to the front desk on your way out.
DON'T...
NO PHONE USE
Cell phone use is not allowed in the amenity or treatment areas.
NO OUTSIDE FOOD
Outside food and drinks are not allowed inside the spa. Water and tea are provided.
HEALTH CONDITIONS
Any individual with an open wound, menstruating, or with any serious health issue must not use our spa or services.
LEAVE YOUR VALUABLES
We will not be held responsible for lost items during your visit.
AGE LIMIT
Our amenities are accessible exclusively to guests 16 years of age or older.
FAQs
Spa Information
Most guests are. Our amenities are gender-separated, and nudity is customary in Korean spas. If you would rather cover up, you are welcome to wear a swimsuit.
Yes. Booking any service allows clients to enjoy the spa's amenities for the day.
Arriving late will shorten the time for your treatment, thus lessening its effectiveness and your pleasure. Your therapist will finish at the scheduled end time so that the next guest will not be delayed. The full cost of your treatment will be applied.
We require a credit card to reserve all reservations. We have a 24 hour cancellation/rescheduling/modifying policy. There is a 50% fee for canceling or rescheduling within 24 hours of your service reservation.
We are not able to accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born. People with open wounds and other serious medical issues cannot use our spa services or amenities. For other medical concerns we recommend that you consult with a physician.
Free parking is available in the parking lot in front of the spa. The lot gets busy on weekends, so carpooling is recommended if you're booking with a group.
To keep our facilities clean for every guest, outdoor shoes are not allowed to be worn inside the spa. Please store them in your locker to prevent them being taken my mistake and switch to clean flip-flops — your own or a pair provided by the spa. The spa is not responsible for lost or stolen items.
Sorry, we do not allow outside foods in our facility. However, we provide water and house-brewed tea in the lounge area.
Please let us know about any allergies or sensitivities before your visit, including skincare ingredients, essential oils, nuts, latex, or fragrances. You can note them when booking or let the receptionist know at check-in.
No. Our spa is gender-separated, with dedicated facilities for each.
Yes! You are welcome to use our lounge area for pumping. Please talk to the front desk receptionists for additional information.
Guests must be 16 years old or older.
Yes, as long as the card is approved at our payment terminal. Approval is determined by your card provider, so please check with your plan to confirm coverage.
Lost and found items are kept for 30 days. Please note that lost items must be picked up in person. We do not offer shipping or delivery services.
We do not tolerate sexual or lewd behavior anywhere in the spa: the pools, public areas, or treatment rooms. This includes unwanted staring or touching, or any displays of a sexual nature. If someone is behaving in this manner, please tell a spa employee or front desk and they will be asked to leave.
Body Scrub
The scrub is traditionally done nude, and most guests choose that once they see the scrub area. They are performed in an area separate from the pools and saunas. The only people in the scrub area are your therapist and other scrub guests.
If you would rather cover up, you can wear a swim bottom for the scrub. Do NOT wear a one-piece, because your therapist will need access to your back and sides during the scrub treatment.
The scrub area is separate from the pools and saunas, and each treatment stall has its own divider. The only people in the scrub area are your therapist and other scrub guests.
We recommend arriving at least 30 minutes before your scrub to allow time for check-in, changing, and soaking in the hot pool for a minimum of 15 minutes. The heat opens your pores, maximizing the benefits of your exfoliation treatment.
Prior to your appointment, relax and soak in one of our hot pools or the steam room for a minimum of 15 minutes. The therapist will come find you in the pool area at your appointment time.
You can charge tips to your credit card, Immersion Spa gift card, Venmo/Zelle, or cash. Most guests tip 20% of their treatment.
We are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born.
People with open wounds and other serious medical issues cannot receive a body scrub. For other medical concerns we recommend that you consult with a physician.
Twice a month is ideal.
We advise against using the pools after body scrubs, as hot water can irritate freshly exfoliated, sensitive skin. Instead, we ask guests to please enjoy our pools prior to their scheduled treatments.
Massage
We are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born.
Our spa specializes in Aveda products as well as our own blend of herbal and coconut oils. Please let us know beforehand if you are allergic to certain ingredients.
We advise against using the pools after a massage. Leaving treatment oils on your skin maximizes their moisturizing benefits and helps keep our pool water clean for all guests. Instead, we ask guests to please enjoy our pools prior to their scheduled treatments. treatments.