FAQ & POLICY
POLICIES
DO...
SHOE FREE ZONE
Take off your shoes when entering the spa area. Slippers will be provided at the entrance.
SHOWER FIRST
Please shower before using any of our amenities.
ARRIVE ON TIME
Please arrive 15 minutes before massages and 45 minutes before any body scrub treatment.
OBSERVE SILENCE
Be mindful of other guests by speaking quietly inside the spa.
RETURN KEYS
Return keys to the front desk on your way out.
DON'T...
NO PHONE USE
Cell phone use is not allowed in the amenity or treatment areas.
NO OUTSIDE FOOD
Outside food and drinks are not allowed inside the spa. Water and tea are provided.
HEALTH CONDITIONS
Any individual with an open wound, menstruating, or with any serious health issue must not use our spa or services.
LEAVE YOUR VALUABLES
We will not be held responsible for lost items during your visit.
AGE LIMIT
Our amenities are accessible exclusively to guests 16 years of age or older.
FAQs
Spa Information
Sort of! In Korean culture, it is customary to be nude in the wet facilities. However, we allow clients to bring their own swimwear if they choose.
Yes! Booking a service allows clients to enjoy the spa's amenities.
Arriving late will shorten the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will need to end on time so that the next guest will not be delayed. The full cost of your treatment will be applied.
We require a credit card to reserve all reservations. We have a 24 hour cancelation/rescheduling/modifying policy. There is a 50% fee for canceling or rescheduling within 24 hours of your schedule service or bath reservation
We are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born. People with open wounds and other serious medical issues cannot use our spa services or amenities. For other medical concerns we recommend that you consult with a physician.
Yes we do!
No outside shoes are allowed, please place shoes in shoe lockers located to the right as you enter past the reception desk. You may optionally use flip flips—you can bring your own or use the ones supplied by the spa.
Sorry, we do not allow outside foods in our facility. However, we provide water and house-brewed tea in the lounge area.
Please let us know about any allergies or sensitivities before your visit, including skincare ingredients, essential oils, nuts, latex, or fragrances. You can note them when booking or let the receptionist know at check-in.
No, we do not. All of our jacuzzis and cold plunges are shared.
No. Our spa is gender-separated, with dedicated facilities for each.
Body scrubs are performed in semi-private stalls, whereas body massages are performed in a private room.
Yes! You are welcome to use our lounge area for pumping. Please talk to the front desk receptionists for additional information.
Yes, as long as the card is approved at our payment terminal. Approval is determined by your card provider, so please check with your plan to confirm coverage.
We hold on to found items for up to two weeks. If you think you've left something behind, give us a call and we'll check our lost and found for you.
We do not tolerate any kind of sexual or lewd behavior in the pools, public areas, rooms, etc. This includes unwanted staring or touching, or any displays of a sexual nature. If someone is behaving in this manner, please tell a spa attendant or front desk and they will be asked to leave.
Body Scrub
Sort of! In Korean culture, it is customary to be nude in the wet facilities. However, we allow clients to bring their own swimwear if they choose.
We recommend arriving at least one hour before your scrub to allow time for check-in, changing, and soaking in the hot pool for a minimum of 30 minutes. The heat opens your pores, maximizing the benefits of your exfoliation treatment.
Prior to your appointment, relax and soak in one of our hot pools or the steam room for a minimum of 30 minutes. The therapist will locate you inside the pool area at the designated time.
Cash is preferred for tip! However, we also accept credit card and Venmo/Zelle. Our customers usually tip 20% of their treatment.
Congratulations! Unfortunately, we are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born.
We are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born. People with open wounds and other serious medical issues cannot use our spa services or amenities. For other medical concerns we recommend that you consult with a physician.
The ideal frequency is twice a month!
Body scrubs are performed in semi-private stalls, whereas body massages are performed in a private room.
Massage
Cash is preferred for tip! However, we also accept credit card and Venmo/Zelle. Our customers usually tip 20% of their treatment.
We recommend arriving at least one hour before your scrub to allow time for check-in, changing, and soaking in the hot pool for a minimum of 30 minutes. The heat opens your pores, maximizing the benefits of your exfoliation treatment.
Congratulations! Unfortunately, we are not able accommodate pregnant customers in a safe manner, so we ask that you call us after your child is born.
Our spa specializes in Aveda products as well as our own blend of herbal and coconut oils. Please let us know beforehand if you are allergic to certain ingredients.
Of course! You are welcome to enjoy the spa facilities following a body massage. However, please make sure to shower and rinse off all massage oils before getting in the pools.